Refund Policy

Please go through our refund policy document below

Refund Policy

At UltimateXeroguide.com, we strive to provide high-quality products and services to all our customers. However, we understand that there may be situations where you may need to request a refund. This policy outlines the conditions under which refunds will be granted.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Technical Issues: If you experience a technical problem with one of our products or services that we are unable to resolve, you may be eligible for a refund.
  • Misrepresentation: If a product or service does not perform as described in its documentation or promotional materials, you may request a refund.
  • Non-Delivery: If you do not receive the product or service you purchased, and our support team is unable to rectify the situation, a refund may be issued.

2. Non-Refundable Items

The following items and services are non-refundable:

  • Digital Products: Once accessed or downloaded, digital products such as eBooks, video courses, and software tools are non-refundable, except in cases of technical issues as described above.
  • Pay-Per-Use Services: Fees for services rendered on a pay-per-use basis are non-refundable once the service has been provided, except in cases of technical issues or misrepresentation.

3. How to Request a Refund

To request a refund, please contact our customer support team at support@ultimatexeroguide.com with the following information:

  • Your name and contact information
  • The product or service for which you are requesting a refund along with copy of receipt shared with you over the email by our payment processor.
  • A detailed description of the issue or reason for the refund request

4. Refund Processing Time

Refunds are processed by our third-party payment processor, Lemon Squeezy. Once a refund is approved, it will typically be processed within 7-14 business days. The refund will be credited back to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.

5. Exceptions and Special Cases

We reserve the right to refuse a refund request if:

  • The request is made outside of the refund eligibility period.
  • There is evidence of misuse, abuse, or fraudulent activity related to the product or service.
  • The product or service has been substantially used or consumed.

6. Amendments

We may update or amend this Refund Policy at any time. The latest version will always be available on our website, and your continued use of our services will be considered acceptance of any changes.